The Tech Mahindra subsidiary, Comviva has announced the availability of its Communication Platform as a Service (CPaaS) solution powered by Microsoft Azure.
What is Comviva Engage
Comviva Ngage is an intelligent omnichannel Communication Platform as a Service (CPaaS) solution that enables real-time communication capabilities, helping enterprises enhance and personalize their end-user customer experience seamlessly across channels. Ngage CPaaS easily integrates with business applications and enables secure real-time customer interactions. It also enables enterprises to communicate with their end customers through the appropriate context and channels over a secure, scalable and open cloud communication platform.
Here’s what the company said
Manoranjan (Mao) Mohapatra, CEO at Comviva said, “We are intensely committed to delivering integrated modern customer experiences and monetization capabilities and investing in new technologies to set ourselves up for future success. With Comviva CPaaS, Communication Services Providers shall monetize and accelerate innovation with agility. This shall empower them to meet the growing demands of enterprises where every campaign requires personalized variations, tighter consistency across channels, and shorter turnaround times.”
For the uninitiated, Comviva’s CPaaS platform promises to empower telecom service providers to drive real-time customer interactions for enterprises. It powers both one-way and two-way communications across various messaging interfaces and protocols, thus ensuring high quality customer experiences. The platform supports messaging services and chats powered with conversational AI capabilities across the industry verticals. Its cognitive automation and Natural Language Processing (NLP) capabilities empower enterprises to deliver enriched customer experiences by automating user interactions in a human-like language. It is one of the most scalable platforms in the industry handling over 80+ billion messages in a year.